1. Can I cancel and request a refund?
Yes, whenever you start a new plan, you have a trial period during which you can cancel and receive a full refund of the amount paid in advance:
Monthly payment plan: 15 days to request a refund
Annual payment plan: 30 days to request a refund.
2. If I use the application during this period, do I lose the right to a refund?
The law states that to be eligible for a refund, the customer must not use the purchased service. However, Kangaroo Files accepts refund requests even if the customer has fully used and enjoyed the service.
3. Do I need to justify canceling my plan?
No, you do not need to provide any justification to cancel your subscription.
4. In case of a refund, what amount will be returned?
The amount refunded will be equal to the amount paid by the customer, with no penalties.
5. How is the refund processed?
The refund will be processed using the same payment method the customer used when subscribing.
6. How long does it take to receive my refund?
The decision is immediate, but accounting processing and banking operations may take up to 15 business days.
7. How do I cancel my subscription and request a refund?
Follow the steps mentioned on the Kangaroo Files platform.
8. If I cancel, but later want to subscribe again, can I?
Yes, you will always be welcome to the Kangaroo Files family.